Last week, I received the following letter from Google announcing the upcoming launch of click-to-call advertising on mobile devices. Mobile devices are the next generation of the computer world and Google is releasing their own phones, so it only makes sense that they are planning on bringing users one click away from calling an advertiser.
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Dear AdWords Advertiser,
We’re pleased to announce that beginning in January, your location-specific business phone number will display alongside your destination url in ads that appear on high-end mobile devices. Users will be able to click-to-call your business just as easily as they click to visit your website. You’ll be charged for clicks to call, same as you are for clicks to visit your website.
How will phone numbers appear in my ads?
Based on the customer’s geographic location, the phone number and closest business address will appear as a fifth line of ad text when the ad appears on mobile devices with full HTML browsers (e.g. iPhone, Android, Palm WebOS).
Where will I be able to see the results?
At launch, you’ll be able to view calls from your ads on your Campaign Summary page within AdWords from the “click type” segment option under the “Filter and Views” drop down.
How will I be charged for phone calls I get from my ad?
The cost of a click to call your business will be the same as the cost of a click to visit your website.
What actions should I take?
If you’d like your ads to show location-specific phone numbers when displayed on mobile devices, make sure that your campaign is targeting iPhones and other mobile devices with full HTML browsers, and that you have included phone numbers with your business addresses in the locations under your Campaign settings.
If you would prefer your ads not show phone numbers, simply remove the phone number from the business listings included in your campaigns targeting mobile devices.
We hope this new feature enables you to connect more easily with your potential customers. If you have any questions or feedback, please email us at Click here to view email address.
Sincerely,
The Google AdWords Team
Google Inc.
1600 Amphitheatre Parkway
Mountain View, CA 94043
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One of the difficult parts of tracking return on investment (ROI) for Internet marketing or other advertising efforts, is knowing “why” someone actually made the decision to pick up the phone and call you. I believe Google will have a mechanism in place to facilitate the tracking of click-to-call. Perhaps now is the time to put your internal processes in place so you can more accurately calculate your ROI.
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